Cooling appliance care

Fridge & Freezer Repair

Professional help for refrigerators and freezers that are warm, leaking, noisy or building up too much ice.

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Protect your food and appliance

Restore Reliable Cooling

When a fridge or freezer becomes too warm, the cause can be as simple as restricted airflow or as technical as a sensor, defrost or refrigeration-system fault. Because several components work together to control temperature, replacing parts without testing can waste time and money. Our diagnosis follows the complete cooling process and focuses on the evidence presented by the appliance.

We assess single-door and double-door refrigerators, fridge-freezers, chest freezers and upright freezers. Checks may include door seals, fans, thermostats and sensors, defrost components, drainage, electronic controls, start components and the sealed refrigeration circuit.

Common faults we repair

Fridge is not cooling
Freezer is too warm
Heavy frost or ice build-up
Water leaking inside or below
Unusual humming or clicking
Compressor will not run
Fan or airflow problems
Damaged door seals

Keep doors closed as much as possible when cooling fails. Move perishable food to safe cold storage and arrange diagnosis promptly. Unplug the unit if there is a burning smell, exposed wiring or water close to electrical parts.

A careful, practical approach

What Happens During Your Repair

Diagnosis before parts

The technician asks when the cooling problem started and whether it affects one compartment or the whole appliance. Temperature, airflow, frost pattern, seals, fans and controls are checked as relevant. If the evidence points to the refrigeration circuit, further system testing is carried out. The findings and suitable repair option are explained before work begins.

Care between visits

Leave ventilation space around the appliance, keep internal vents clear and avoid packing food tightly against the rear wall. Clean accessible condenser areas in line with the manufacturer's instructions and inspect door seals for gaps. Warm food should cool before storage, and doors should not be held open longer than necessary.

Share the symptoms

Tell us the brand, appliance type, location and what happens when you use it.

Arrange a visit

We confirm coverage and agree on a suitable doorstep appointment.

Inspect and explain

The appliance is tested and the findings are explained before approved work.

Repair and test

The completed repair is checked against the original fault before handover.

Fridge & Freezer Repair questions

Frequently Asked Questions

Why is the freezer cold but the fridge warm?

This often points to an airflow, fan, damper or frost-related problem between compartments, although controls and sensors can also be involved. Inspection is needed to confirm the cause.

Does frost build-up mean the thermostat is faulty?

Not necessarily. Door-seal leaks, blocked drainage, a failed defrost component, fan trouble or usage conditions can all create excess frost.

How soon should a cooling fault be checked?

As soon as practical. Food safety becomes the immediate concern, while a component that runs continuously can experience additional strain.

Available across Kiambu: Kikuyu · Thogoto · Banana · Kinoo · Regen · Zambezi · Gitaru · Sigona · Gikambura · Juja · Kimbo · Kamakis · Membley · Ruiru · Tigoni · Limuru · Redhill

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